Ocean & Cove
Frequently asked questions
A few helpful answers about shopping with us. Need anything else? Get in touch.
Will my order ship separately if it contains pre-order items?
No. If your order includes a pre-order item, we’ll dispatch everything together when that item is ready. If you need your in-stock items sooner, email us to ask about a separate dispatch.
How long will delivery take?
Royal Mail Tracked 24: usually 1–2 business days.
Royal Mail Tracked 48: usually 2–3 business days.
Order before 3pm, Monday to Friday, for these delivery estimates. UK delivery is free on orders over £100. Pre-orders are dispatched when the item becomes available.
What is your returns policy?
We accept returns within 14 days of delivery. Items must be unworn, in their original condition, with tags attached and original packaging, including changing bags. For full details, please read our returns information.
What payment methods do you accept?
We accept major debit and credit cards, along with the secure payment options shown at checkout.
Are your clothes sustainable?
We choose our baby clothing with comfort, quality and more considered materials in mind. You’ll find fabric details on each product page so you can make the right choice for your little one.
How can I contact you?
Email us at hello@oceanandcove.co.uk and we’ll get back to you as soon as we can.
Still have a question? Email us.